Tina Aldea’s Soulmate Sketch customer service works through two separate channels — the seller’s own support email and ClickBank’s independent buyer protection system. Most buyers who had trouble getting help contacted the wrong one first. This guide tells you exactly which channel to use, when to use it, what to write, and how fast you can expect a response — so you never have to wait or wonder what to do next.
What Is Tina Aldea Soulmate Sketch?
Tina Aldea’s Soulmate Sketch is a digital psychic service where buyers receive a hand-drawn portrait of their potential soulmate plus a written personality reading, all delivered to their email within 24 hours. The base package costs $37 as a one-time payment. It is sold exclusively through ClickBank — the USA’s largest digital product marketplace — which means your purchase comes with buyer protections that go beyond what the seller alone provides. Over 43,000 people have ordered the service, which is why customer service questions have become common and worth answering clearly.
The Two Customer Service Channels — And Which One to Use
This is the most important thing to understand before you contact anyone. Tina Aldea’s Soulmate Sketch has two completely separate support routes, and they handle different things.
Channel 1 — Seller Support (orders@tinapsychic.com)
This is the seller’s own support team. Use this channel for:
- Your sketch has not arrived after 48 hours
- You want to request a revision or have a question about your reading
- You accepted an upsell and have a question about what it includes
- General questions about the service before or after purchase
The stated response time is 24 hours. In practice, response times vary. If you do not hear back within 48 hours, move directly to Channel 2.
Channel 2 — ClickBank Order Support (clkbank.com)
This is ClickBank’s independent buyer protection system. Use this channel for:
- Requesting a refund — for any reason within 60 days
- Disputing an unexpected charge on your statement
- The seller has not responded and you need resolution
- Any charge showing as CLKBANK*COM on your bank statement
ClickBank processes refunds independently of the seller. You do not need the seller’s approval or response to get your money back through ClickBank. This is the most important thing most buyers do not know — and it is the reason many complaint stories end badly. They waited for the seller to respond instead of going directly to ClickBank.
How to Contact Tina Aldea Soulmate Sketch Seller Support
Email the seller support team at: orders@tinapsychic.com
Use this exact subject line format so your message is routed correctly:
Subject: Order Issue — [Your Order Number] — [Brief Description]
Example: Order Issue — CB12345678 — Sketch not received after 48 hours
In the body of your email, include:
- Your full name as used at checkout
- The email address you ordered with
- Your ClickBank order number (found in your purchase confirmation email)
- A brief, clear description of the issue in 2-3 sentences
- What resolution you are looking for (re-send, revision, or refund)
Keep the tone factual and calm. Short, specific emails get faster responses than long emotional ones. If you do not receive a reply within 48 hours, proceed directly to ClickBank.
How to Get a Refund Through ClickBank — Step by Step
ClickBank’s refund system is straightforward and does not require the seller’s involvement. Here is the exact process for USA buyers in 2026:
Step 1: Go to clkbank.com (ClickBank’s order support portal)
Step 2: Enter the email address you used at checkout and your order number. Your order number appears in your purchase confirmation email with the subject line “ClickBank Order Receipt.”
Step 3: Select your order from the list and click “Request Refund.”
Step 4: Select a reason from the dropdown menu. You do not need to write a detailed explanation. “Not satisfied with product” is a valid and complete reason.
Step 5: Submit the request. ClickBank processes digital product refunds within 24 hours of request. If the refund was submitted on the same day as purchase, processing can happen within minutes.
Refunds typically appear in your bank account within 5-7 business days depending on your bank’s processing time.
You can also call ClickBank customer service directly at 1-800-390-6035. Phone support is available daily from 6 AM to 8 PM Mountain Time, except major US holidays.
What If I Was Charged More Than $37?
This is one of the most common customer service questions for this product. Here is what happened and how to resolve it.
At checkout, after you pay the base $37, Tina Aldea’s order flow presents several upsell offers — typically an express 6-hour delivery option, a color version of the sketch, or a twin flame upgrade. These are presented as optional add-ons. If you clicked “Yes” on any of them, those charges are legitimate and tied to real product additions.
If you did not intend to accept an upsell but see an additional charge:
- Check your original purchase confirmation email. ClickBank sends an itemized receipt. Each charge line is listed separately with a product description.
- If you see a charge for a product you did not intend to buy, contact ClickBank order support directly at clkbank.com and request a refund for that specific line item.
- ClickBank handles upsell refunds the same way as base product refunds — independently and within 24 hours for digital products.
The lesson for future buyers: at checkout, read each screen before clicking. Every “Yes” button on an upsell page adds a charge to your order. Every “No thanks” link declines it at no cost.
What If My Sketch Never Arrived?
Tina Aldea’s Soulmate Sketch is delivered by email within 24 hours of ordering. If yours has not arrived, follow these steps before contacting support:
Check your spam or junk folder first. Email from psychic or spiritual services is frequently filtered by spam systems. The sketch delivery email often arrives from a sender name like “Tina Aldea” or “Soulmate Sketch” — check for both in your spam folder.
Check the email address you used at checkout. If you have multiple email accounts, confirm which one was entered at the time of purchase. Your ClickBank receipt went to that address — and so did your sketch.
Wait the full 48 hours. During high-demand periods, delivery can extend to 48 hours. If it has been less than 48 hours, wait before contacting support.
After 48 hours with no sketch: Email orders@tinapsychic.com with your order number and the subject line “Sketch not received — Order [number].” If no response within 48 hours, contact ClickBank to request a refund or re-delivery assistance.
How Long Does Tina Aldea Soulmate Sketch Customer Service Take to Respond?
The seller’s stated response time is 24 hours. Based on reported buyer experiences, actual response times vary:
- Best case: Same day or next business day response from the seller team
- Typical case: 24-48 hours for a seller reply
- Worst case: No seller response — which is when ClickBank becomes your solution
ClickBank’s response time for refund processing is far more reliable. Digital product refund requests are processed within 24 hours of submission. Phone support at 1-800-390-6035 connects you to a live representative during business hours with no extended wait typical of most customer service lines.
Here is the rule to follow: Give the seller 48 hours. After that, go to ClickBank. Do not wait longer hoping for a seller reply — ClickBank’s system exists precisely for situations where the seller is unresponsive.
Is the 60-Day Guarantee Real?
Yes. The 60-day money-back guarantee on Tina Aldea’s Soulmate Sketch is enforced by ClickBank, not just promised by the seller. This distinction matters.
A seller-only guarantee depends on the seller responding and agreeing to process your refund. ClickBank’s guarantee does not. ClickBank contractually requires all sellers on its platform to honor the refund policy. If a seller refuses or ignores refund requests, ClickBank steps in and processes the refund anyway — and can remove the seller from the platform for non-compliance.
For USA buyers, this means your $37 is genuinely protected for 60 full days from the date of purchase. You do not need a reason beyond “I am not satisfied.” You do not need to explain yourself. You do not need the seller’s permission.
Contact ClickBank at clkbank.com or call 1-800-390-6035 within 60 days of purchase and the refund process begins immediately.
USA Buyers Across All States
Whether you are in New York trying to track down a response from the seller, a Texas buyer who saw an unexpected charge on your statement, a California woman whose sketch landed in spam and needs a re-send, or a Florida reader wanting to understand the refund process before you buy — the ClickBank customer service system covers every USA state equally. The 60-day guarantee, the clkbank.com refund portal, and the 1-800-390-6035 phone line are available to buyers in all 50 states with no regional restrictions.
For full details on what the service includes, current pricing, and real customer results — get customer service details here.
Frequently Asked Questions — Tina Aldea Soulmate Sketch Customer Service
Is Tina psychic a good soulmate sketch service?
Yes — for buyers who approach it as a spiritual experience with realistic expectations. The 60-day ClickBank guarantee means the financial risk is genuinely low, and ClickBank’s independent refund system gives USA buyers real consumer protection regardless of the seller’s response.
Who is Tina psychic?
Tina Aldea is a psychic artist who creates personalized soulmate sketches for buyers based on their personal details and her intuitive process. Her service has been active for several years and is sold through ClickBank, with over 43,000 purchases recorded.
Does Tina Aldea have a soulmate sketch?
Yes. Tina Aldea’s Soulmate Sketch is a $37 digital service that delivers a hand-drawn portrait of your potential soulmate plus a written personality reading to your email within 24 hours of ordering. It is sold through ClickBank with a 60-day money-back guarantee.
How much does a soulmate sketch cost?
The base Tina Aldea Soulmate Sketch costs $37 as a one-time payment. Optional upsells at checkout include an express 6-hour delivery upgrade and a color version, both available for an additional fee. Declining all upsells still gives you the complete base package at $37.
Does Tina psychic have a money-back guarantee?
Yes. Every order is backed by a 60-day full money-back guarantee enforced by ClickBank. To request a refund, go to clkbank.com and submit your request using your order number and purchase email. ClickBank processes digital product refunds within 24 hours of submission — no seller approval needed.
Does Tina Aldea psychic soulmate sketch have a refund policy?
Yes. The refund policy is 60 days from purchase date, enforced by ClickBank. You can request a revision by emailing orders@tinapsychic.com or request a full refund through ClickBank’s order support system at clkbank.com. ClickBank processes the refund independently of the seller within 24 hours.
How do I use Tina psychic’s soulmate sketch?
After ordering, you receive the sketch and written reading by email within 24 hours. Take time to review both the portrait and the personality description. The reading covers personality traits and how you may meet. Many buyers use it as a reflection tool and keep the sketch as a visual reference for what they are looking for in a partner.
Can a psychic draw your soulmate’s face?
Tina Aldea claims to use intuitive energy impressions to draw a portrait of your potential soulmate. This is a spiritual practice, not a scientific process. Whether the sketch resonates personally depends on individual openness to the experience — and the 60-day ClickBank guarantee allows you to evaluate it risk-free.
Final Verdict — Customer Service Summary for USA Buyers
Getting help with Tina Aldea’s Soulmate Sketch is straightforward once you know which channel to use. For sketch delivery issues and general questions, email orders@tinapsychic.com with your order number. For refunds, upsell disputes, or any situation where the seller has not responded — go directly to ClickBank at clkbank.com or call 1-800-390-6035. The 60-day guarantee is real and ClickBank enforces it independently.
The biggest mistake buyers make is waiting too long hoping the seller replies before using ClickBank. Give the seller 48 hours. After that, ClickBank is your path to a clean, fast resolution.
For the complete service breakdown including what you receive, how the sketch process works, and real USA customer results — get customer service details here.
You can also read the full product review and everything USA buyers need to know before ordering at the Tina Psychic Soulmate Sketch complete review.
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For the complete guide covering all topics, see our Complete USA Buyer’s Guide here.